Home / FAQ
FAQ

Frequently Asked Questions

Next Steps

Quick answers about PLB batteries, products and custom PACK services. Can't find your question? Our engineering team replies within one business day.

General Questions
What makes PLB different from other battery suppliers?

We develop the cell, design the BMS and assemble the PACK ourselves — full vertical integration. No outsourced cells, no compatibility risk and a single point of responsibility for your program.

Where is your factory? Can I visit?

Our two plants are in Qingxi Town, Dongguan, Guangdong, China. Customers are welcome to audit or visit; we also offer live video tours for overseas partners.

How long has PLB been in business?

Founded in 2014 — 12+ years focused on 26650 LiFePO₄ cells and custom PACKs, serving customers in 100+ countries.

What is the minimum order quantity (MOQ)?

Standard products ship from stock with no MOQ. Custom projects are evaluated by project review — typically from 100 units depending on configuration.

Do you provide samples?

Yes. Standard samples ship from stock; custom samples typically within 15 days after specification lock.

Products Questions
What is a 26650 cell?

A cylindrical lithium cell of 26mm diameter × 65mm height — balancing energy, discharge capability and thermal safety for industrial applications.

How do I choose the right cell model?

We offer 9 LFP and 1 NMC 26650 models. Our engineering team helps you match chemistry, capacity, discharge rate and temperature range to your application.

Can you develop a custom BMS?

Yes — 25+ dedicated BMS engineers covering 2S to 160S with CAN, RS485, UART, SMBus, Bluetooth and daisy-chain protocols.

Which certifications can you support?

UL, IEC, CE, UN 38.3, BIS, KC, PSE and CB — with local compliance assistance for your market. Products serve 100+ countries.

Quality Questions
What is your quality track record?

300M+ cells shipped with zero explosions, fires or leaks. IATF 16949 certified with 6 Sigma (DMAIC, FMEA, DOE, MSA, SPC, 8D) methodology.

What warranty do you offer?

Warranty varies by product. All products are covered by Ping An product liability insurance; specific terms are confirmed in the quotation.

How can I obtain test reports?

Download from the Download Center or contact sales — full test reports and certificates are available for qualified buyers.

How consistent are your cells?

100% inspection with batch capacity deviation under 3%, plus full traceability through Cell MES, PACK MES and Cell BDM systems.

Customization Questions
What is the customization process?

Six steps: requirements → review (3–5 days) → prototype (15 days) → approval → mass production (30–45 days) → QC & delivery.

What are typical lead times?

Prototype: 15 days. Mass production: 30–45 days. Standard products: in stock.

Do you support OEM / ODM?

Yes — full flexibility on branding, labels, packaging and firmware. 1,000+ custom PACK projects delivered.

What information do you need to quote?

Voltage / capacity, current profile, temperature range, required certifications, communication protocols, dimensions and annual volume.

Start Your Custom Battery Project Today

Tell us your voltage, capacity and application — our engineers reply with a solution and quotation within 12 hours.

Request a Free Engineering ConsultationDownload Custom PACK Capability Brochure

NDA available upon request · Typical response within 12 hours

Get a Quote WhatsApp
Get a Quote Download Center WhatsApp Email Us Back to Top